KwickPhone for Auto Repair Shops · Quote & estimate requests
The brake-job shopper hangs up while you're under a car
KwickPhone answers every quote call, asks the right questions, and hands you a ready-to-price estimate request.
KwickPhone answers every quote call, asks the right questions, and hands you a ready-to-price estimate request.
You're flat on your back under a lift, torque wrench on a head bolt, and the shop phone starts ringing. You can't let go mid-spec, so it rings out. On the other end is somebody with a grinding noise who's calling three shops about a brake job, and the one who picks up first usually gets the car. By the time you've buttoned up the job you're on, that caller is already booked somewhere else — and you never even knew their name, what they drive, or that the work was yours to lose.
KwickPhone answers that call on the first ring, in English, Spanish, or Chinese, and talks like a service writer who actually knows your shop. It asks the questions a good estimate needs — year, make, model, mileage, what the car is doing, whether they've already had it looked at — and it pulls from the real services you offer instead of guessing at work you don't do. It won't quote a number it can't stand behind; for anything that needs your eyes or a scan tool, it says so honestly and books the diagnostic or inspection instead. Then it writes the whole request straight into your system so you can call back with a real price, not a 'let me find out.'
A woman calls because her '18 Camry is grinding when she brakes and she's already phoned two other shops for prices. KwickPhone gets the year, make, mileage, and that the grinding started last week, explains you'll quote brakes & suspension once you confirm whether it's just pads or pads and rotors, and books her for a free brake check so you're the shop she comes to instead of the one she calls third.
A guy with a check-engine light wants to know 'how much to fix it' over the phone. KwickPhone explains honestly that engine codes have to be read on a scan tool before anyone can price the repair, captures his vehicle and the symptoms (rough idle, light came on after fuel-up), and books a diagnostic — so instead of a number you can't honor, you get a real appointment.
A caller says her AC is blowing warm and asks if it's 'just a recharge.' KwickPhone captures the vehicle and notes it could be a recharge or a leak under AC & electrical, tells her you'll confirm after checking for leaks rather than promising the cheap fix, and logs the request with her contact so you can quote both paths when you call back.
Someone calls asking what a 60,000-mile service costs on their Civic. KwickPhone pulls the factory maintenance details, confirms the exact mileage and whether they have records, gives an honest 'your service writer will confirm the final number for your specific car,' and captures the request so you can prepare a real quote before you ring them.
The phone rings while you're torquing a head bolt — and the customer shopping for a brake job dials the next shop. You can't quote and wrench at once. KwickPhone answers every call for your auto repair shop business — not just quote & estimate requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost auto repair shop jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.