Cy+KPCyberSource + KwickPhone
Live integration
Payments · CyberSource

Take payment on the call, through CyberSource.

KwickPhone collects payment right on the phone — PCI-compliant (SAQ-A) — through CyberSource. It charges a card on file or takes a new one, tokenized and secure, with no one ever reading a card number out loud.

Answers 24/7English & SpanishPCI-compliantNo new hardware
A real CyberSource business taking a call while KwickPhone answers
What you’ll need

Get your CyberSource details ready

Connection type: API key

  • Merchant ID — CyberSource merchant ID
  • API key ID — REST API key ID
  • Secret key — REST shared secret

We never see your card data — payments stay on the processor.

How it works

Get paid on the call with CyberSource.

01

Answers every call

24/7, on the first ring, in English or Spanish — while you run the floor or work the job.

02

Charges securely

The card is tokenized through CyberSource — it never touches your servers or ours (PCI SAQ-A). A card on file, or a new one, charged on the call.

03

Money lands, receipt sent

The payment settles through CyberSource to your account, and the caller gets a receipt by text — and no chargebacks from a misheard digit.

Card-on-file & one-time chargesTokenized — PCI SAQ-AFraud & risk toolsReceipts by text
Why KwickPhone

More than software — a phone that works for you.

Answers every call, 24/7

Every ring is picked up on the first try — rush hour, after hours, or while you’re heads-down on the work. No voicemail, no hold music, no missed revenue walking to a competitor.

Takes the order, books the job — and writes it back

It doesn’t just take a message. KwickPhone completes the order or booking, grounded to your real menu and services, and drops it straight into the tools you already run.

Speaks your callers’ language

Natural English, Spanish and Chinese out of the box — the agent greets and converses in the caller’s language, so every customer feels at home and nothing gets lost in translation.

In practice

It's Friday at 4 p.m. and a customer calls to confirm a same-day appliance repair, but the technician won't be dispatched until the service call fee is collected. KwickPhone confirms the amount owed, reads it back to the caller, and collects the card details as spoken digits that are tokenized directly through CyberSource before anything is stored. The card number is never repeated aloud and never written to a transcript; only the CyberSource token and the last four digits are retained on the call record. Once CyberSource returns an approval, KwickPhone confirms the charge to the caller and attaches the payment reference to the job so the dispatcher sees it cleared before sending the truck.

Part of the 319-app KwickPhone platform

CyberSource is one connection — KwickPhone is also running Deposits & Holds, Pay-by-Text Invoices, Quotes & Estimates, Digital Gift Cards and POS for the same business, all from the one phone number.

Deposits & HoldsPay-by-Text InvoicesQuotes & EstimatesDigital Gift CardsPOS

Questions

Do I have to switch processors?
No — if you process with CyberSource, KwickPhone charges through it. The card is tokenized (PCI SAQ-A) and no number is ever read aloud.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to a call if CyberSource is down or rejects the card mid-call?
KwickPhone waits for the authorization response from CyberSource and tells the caller in real time if the charge fails or times out. On a decline it can offer to retry with another card; on an outage it can take the caller's callback details and flag the job as payment-pending rather than confirming a charge that never cleared. No charge is ever assumed successful without a response from CyberSource.
Where does the actual card data live, and what does KwickPhone keep?
Card numbers are tokenized inside CyberSource and are not retained by KwickPhone. What we store against the call is the CyberSource transaction ID, the amount, the last four digits, and the approval status. If you leave KwickPhone later, your customers and their stored payment methods remain in your CyberSource account, because that is where they were held the entire time.
Can I run separate CyberSource accounts for different locations?
Yes. Each location or phone line can be mapped to its own CyberSource account or sub-merchant, so charges, payouts, and reporting stay separated by store. You control which line routes to which CyberSource credentials, and refunds are attributed back to the location that took the original call.
What is deliberately not automated on the payment side?
KwickPhone collects and authorizes charges on the call but does not issue refunds, chargeback responses, or dispute handling on its own. Those are done by your staff directly in CyberSource, since they involve judgment and records you already manage there. KwickPhone also does not set your pricing or fees; it charges the amount your workflow specifies.

Take payment on the call with CyberSource.