Do I have to switch off Mews?
No. Keep Mews exactly as it is — KwickPhone works alongside it, answers the calls, and hands your team the booked job to enter.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to bookings if Mews is down or unreachable during a call?
If KwickPhone can't reach Mews to confirm a slot, it doesn't invent an opening. It either offers to take the caller's details and text them once the calendar is back, or routes the call to your team, so you never end up with a phantom appointment that isn't actually in Mews.
Can this handle multiple locations or several staff calendars in Mews?
Yes. KwickPhone can route a caller to the right location or provider based on what they ask for and read the correct calendar in Mews for that resource. Availability, service types, and confirmation text are all tied to the specific Mews calendar the booking belongs to.
If we switch away from Mews later, do we lose our appointment history?
No. Your appointment records live in Mews, and KwickPhone only reads and writes to it rather than holding your schedule hostage. If you move to a different scheduling tool, your history stays in Mews and we reconnect KwickPhone to the new system.
What booking situations does KwickPhone not handle automatically with Mews?
It won't override a blocked-off slot, double-book against your rules, or make judgment calls on complex multi-service requests that don't fit a defined service type in Mews. In those cases it collects the details and hands the call to your team, so a person makes the final call.
