Te+KPMicrosoft Teams + KwickPhone
Live integration
Integration · Microsoft Teams

Use Microsoft Teams? Send every call straight there.

KwickPhone answers every call 24/7 — takes the order, books the job, captures the lead — and sends the details to Microsoft Teams, so nothing’s lost in a voicemail and your team keeps working where it already does.

Answers 24/7English & SpanishPCI-compliantNo new hardware
What you’ll need

Get your Microsoft Teams details ready

Connection type: Webhook URL

  • Incoming webhook URL — from your Teams channel connector

Have these ready and connecting takes a minute.

How it works

Every call flows into Microsoft Teams.

01

Answers every call

24/7, on the first ring, in English or Spanish — while you run the floor or work the job.

02

Captures every call

Answers on the first ring, takes the order or books the job, and captures the caller, intent and details — grounded to your menu or services.

03

Sent to Microsoft Teams

The call summary, booking or lead is delivered to Microsoft Teams — right where your team already works, no re-keying.

Posts every call to TeamsOrder, booking or lead summaryWhere your team already works
A Microsoft Teams business answering every call 24/7 with KwickPhone

Answer every call. Capture every order.

24/7, in English, Spanish and Chinese — KwickPhone completes the order or booking and writes it straight into the tools you already run.

In practice

It's 2:15 on a busy weekday afternoon, the front desk is already on another line, and a new caller comes through asking about pricing and availability. KwickPhone answers on the first ring, gathers the caller's name, number, reason for the call, and any details they mention, then confirms the next step out loud. Within seconds of hanging up, it drops a clean summary into Microsoft Teams as a new record or message, tagged so the right person sees it in the channel or view they already check. Nothing sits in a voicemail box waiting to be transcribed by hand, and the team picks up the thread inside Microsoft Teams without switching tools.

Part of the 319-app KwickPhone platform

Microsoft Teams is one connection — KwickPhone is also running Connect & Automate, Zapier, Shared Text Inbox, AI Email Inbox and Developer API & Webhooks for the same business, all from the one phone number.

Connect & AutomateZapierShared Text InboxAI Email InboxDeveloper API & Webhooks

Questions

Do I have to change how I work?
No — keep using Microsoft Teams. KwickPhone answers the calls and sends the order, booking or lead into Microsoft Teams, where your team already works.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to the call data if Microsoft Teams is down or the API is unreachable?
KwickPhone still answers the call, captures the full summary, and holds it locally. When Microsoft Teams comes back online, the queued records sync automatically, so nothing is lost during an outage. You can also see the same summaries in your KwickPhone dashboard regardless of Microsoft Teams's status.
Can each location send its calls into a different Microsoft Teams workspace or channel?
Yes. You can map each phone number or location to its own destination in Microsoft Teams, so a lead from one branch lands in that branch's channel or pipeline. Routing rules are set per number, and you can change the mapping without re-recording anything.
If we stop using KwickPhone later, do we keep everything already in Microsoft Teams?
Every record KwickPhone creates lives in your Microsoft Teams account under your ownership, so it stays exactly where it is if you disconnect. Turning off the integration stops new records from being sent but removes nothing that already synced. You can also export your call summaries from the KwickPhone side before leaving.
How much of Microsoft Teams does the integration get access to, and what stays manual?
KwickPhone requests only the scope needed to create and update the records it writes, not full account control, and you approve that scope during setup. It does not read your unrelated Microsoft Teams data or act on existing records unless you configure it to. Judgment calls like quoting a custom price or approving a discount stay with your team.

Connect KwickPhone to Microsoft Teams.