Do I have to switch off Outlook Calendar?
No. Keep Outlook Calendar exactly as it is — KwickPhone works alongside it, answers the calls, and hands your team the booked job to enter.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to bookings if Outlook Calendar is down or unreachable during a call?
If KwickPhone can't reach Outlook Calendar to confirm a slot, it doesn't invent an opening. It either offers to take the caller's details and text them once the calendar is back, or routes the call to your team, so you never end up with a phantom appointment that isn't actually in Outlook Calendar.
Can this handle multiple locations or several staff calendars in Outlook Calendar?
Yes. KwickPhone can route a caller to the right location or provider based on what they ask for and read the correct calendar in Outlook Calendar for that resource. Availability, service types, and confirmation text are all tied to the specific Outlook Calendar calendar the booking belongs to.
If we switch away from Outlook Calendar later, do we lose our appointment history?
No. Your appointment records live in Outlook Calendar, and KwickPhone only reads and writes to it rather than holding your schedule hostage. If you move to a different scheduling tool, your history stays in Outlook Calendar and we reconnect KwickPhone to the new system.
What booking situations does KwickPhone not handle automatically with Outlook Calendar?
It won't override a blocked-off slot, double-book against your rules, or make judgment calls on complex multi-service requests that don't fit a defined service type in Outlook Calendar. In those cases it collects the details and hands the call to your team, so a person makes the final call.
