Do I have to switch off Resy?
No. Keep Resy exactly as it is — KwickPhone works alongside it, answers the calls, and hands your team the booked job to enter.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to bookings if Resy is down or unreachable during a call?
If KwickPhone can't reach Resy to confirm a slot, it doesn't invent an opening. It either offers to take the caller's details and text them once the calendar is back, or routes the call to your team, so you never end up with a phantom appointment that isn't actually in Resy.
Can this handle multiple locations or several staff calendars in Resy?
Yes. KwickPhone can route a caller to the right location or provider based on what they ask for and read the correct calendar in Resy for that resource. Availability, service types, and confirmation text are all tied to the specific Resy calendar the booking belongs to.
If we switch away from Resy later, do we lose our appointment history?
No. Your appointment records live in Resy, and KwickPhone only reads and writes to it rather than holding your schedule hostage. If you move to a different scheduling tool, your history stays in Resy and we reconnect KwickPhone to the new system.
What booking situations does KwickPhone not handle automatically with Resy?
It won't override a blocked-off slot, double-book against your rules, or make judgment calls on complex multi-service requests that don't fit a defined service type in Resy. In those cases it collects the details and hands the call to your team, so a person makes the final call.
