Do I have to switch off ServiceM8?
No. Keep ServiceM8 exactly as it is — KwickPhone works alongside it, answers the calls, and hands your team the booked job to enter.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to a call if ServiceM8 is down or the API is unreachable when someone calls?
KwickPhone still answers the call, collects the caller's details, and confirms the appointment with the customer. The job is queued and written into ServiceM8 automatically once the connection is restored, and the office is notified so nothing is lost during an outage.
How quickly does a booked call actually appear as a ticket in ServiceM8?
In normal conditions the job is created in ServiceM8 within seconds of the call ending, so it's visible to dispatch almost immediately. If ServiceM8 is slow to respond, the record is retried in the background until it lands, and the office sees a status note in the meantime.
We run three locations — can calls route to the right ServiceM8 account and dispatch board?
Yes. KwickPhone can map each phone line, service area, or business unit to the correct ServiceM8 location so the job is created against the right board and territory. Techs, service types, and availability are read per location, so a call for one branch doesn't book against another's schedule.
What access does KwickPhone have inside ServiceM8, and what if we switch away later?
KwickPhone connects with scoped credentials limited to reading availability and customer records and creating jobs and contacts — it doesn't need full administrative control. The data lives in your ServiceM8 account, which you own, so if you disconnect KwickPhone the tickets and history already written stay in ServiceM8 untouched.
