Sp+KPSpotOn + KwickPhone
Beta — available now
Integration · SpotOn

Love SpotOn? Add AI phone ordering on top.

Keep the SpotOn restaurant POS you already run. KwickPhone answers the phone, takes the order, and drops it straight into SpotOn — no new hardware, no re-keying tickets.

Get started — freeHear it work
Answers 24/7English & SpanishPCI-compliantNo new hardware
🚀 The SpotOn connector is built and in beta. KwickPhone answers the call and takes the order today, and the direct SpotOn connection is ready to enable — some accounts need SpotOn partner approval first. Request access → and we’ll switch it on.
A real SpotOn business taking a call while KwickPhone answers
What you’ll need

Get your SpotOn details ready

Connection type: API key (partner)

  • API key — SpotOn Restaurant API key
  • Location ID — SpotOn location ID
  • Environment — production or QA

Have these ready and connecting takes a minute.

How it works

Bolt it onto SpotOn in minutes.

01

Answers every call

24/7, on the first ring, in English or Spanish — while you run the floor or work the job.

02

Takes the order

Grounded to your live SpotOn menu, modifiers and prices — callers only hear what you actually sell.

03

Lands back in SpotOn

The order is pushed straight into SpotOn, so your staff never re-enters a ticket — and it can take payment on the call, PCI-safe.

Orders land in SpotOnGrounded to your live menuNo new hardware
Why KwickPhone

More than software — a phone that works for you.

Answers every call, 24/7

Every ring is picked up on the first try — rush hour, after hours, or while you’re heads-down on the work. No voicemail, no hold music, no missed revenue walking to a competitor.

A SpotOn business answering every call 24/7 with KwickPhone

Takes the order, books the job — and writes it back

It doesn’t just take a message. KwickPhone completes the order or booking, grounded to your real menu and services, and drops it straight into the tools you already run.

An order completed and written straight into SpotOn

Speaks your callers’ language

Natural English, Spanish and Chinese out of the box — the agent greets and converses in the caller’s language, so every customer feels at home and nothing gets lost in translation.

Customers calling a SpotOn business in English, Spanish and Chinese
In practice

It's the Friday dinner rush and every line is ringing while the counter staff are plating orders and running the register. A regular calls to place a pickup order, and KwickPhone answers on the first ring instead of dropping them to hold. It reads back items grounded to your live SpotOn menu, so it only offers dishes that are actually in stock, applies the current prices, and captures modifiers like no onions or extra sauce. When the caller confirms, the ticket lands in SpotOn exactly as if a cashier had rung it up, prints to the kitchen, and the customer gets a pickup time. Your team never stops moving to re-key an order, and nothing gets lost between the phone and the line.

Part of the 319-app KwickPhone platform

SpotOn is one connection — KwickPhone is also running POS, POS Import, Online Order Page, Reservations and Waitlist & Text-When-Ready for the same business, all from the one phone number.

POSPOS ImportOnline Order PageReservationsWaitlist & Text-When-Ready

Questions

Do I have to switch off SpotOn?
No. Keep SpotOn exactly as it is — KwickPhone bolts on top and the orders land in SpotOn.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to phone orders if SpotOn is down or the connection drops?
If SpotOn is unreachable, KwickPhone holds the completed order and retries automatically, and it can text or email the ticket details to your staff so nothing is lost. The menu it reads from is cached, so callers can still place orders even during a brief outage. Once SpotOn comes back, queued tickets are pushed through in order.
Does this work if we run multiple locations on SpotOn?
Yes. Each location connects to its own SpotOn account or store, so an order taken for a specific number or address routes to the right kitchen with that location's menu and pricing. You can manage all locations from one dashboard while keeping tickets and reporting separate per store.
What is not automated, and when does a call still reach a person?
KwickPhone handles standard pickup and to-go orders grounded to your SpotOn menu, but it hands off calls it isn't set up for, such as large catering quotes, complaints, or special requests. You decide which situations transfer to staff or take a callback message. Payment capture and any age-restricted items are handled per the rules you set, not guessed at.
If we switch off the integration or leave SpotOn later, what happens to our data?
Your menu, pricing, and customer records stay in SpotOn, which remains the system of record; KwickPhone reads from it rather than replacing it. Order and call history captured by KwickPhone is exportable, and disconnecting only revokes access without altering your SpotOn data. There is no lock-in that keeps your menu or tickets hostage.

Add AI phone ordering to SpotOn today.

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