Do I have to switch off Square Appointments?
No. Keep Square Appointments exactly as it is — KwickPhone works alongside it, answers the calls, and hands your team the booked job to enter.
Can it take payment on the call?
Yes — fully PCI-compliant. It charges a card on file or takes a new one, and no one reads a card number out loud.
How long does setup take?
Minutes. Sign up yourself and set it up by talking — no website or typing required.
What happens to bookings if Square Appointments is down or unreachable during a call?
If KwickPhone can't reach Square Appointments to confirm a slot, it doesn't invent an opening. It either offers to take the caller's details and text them once the calendar is back, or routes the call to your team, so you never end up with a phantom appointment that isn't actually in Square Appointments.
Can this handle multiple locations or several staff calendars in Square Appointments?
Yes. KwickPhone can route a caller to the right location or provider based on what they ask for and read the correct calendar in Square Appointments for that resource. Availability, service types, and confirmation text are all tied to the specific Square Appointments calendar the booking belongs to.
If we switch away from Square Appointments later, do we lose our appointment history?
No. Your appointment records live in Square Appointments, and KwickPhone only reads and writes to it rather than holding your schedule hostage. If you move to a different scheduling tool, your history stays in Square Appointments and we reconnect KwickPhone to the new system.
What booking situations does KwickPhone not handle automatically with Square Appointments?
It won't override a blocked-off slot, double-book against your rules, or make judgment calls on complex multi-service requests that don't fit a defined service type in Square Appointments. In those cases it collects the details and hands the call to your team, so a person makes the final call.
